Case 1:
When NASA began the launch of astronauts
into space, they found out that the pens
wouldn't work at zero gravity (ink won't
flow down to the writing surface). To
solve this problem, it took them one
decade and $12 million.
They developed a pen that worked at zero
gravity, upside down, underwater, in
practically any surface including
crystal and in a temperature range from
below freezing to over 300 degrees C.
And what did the Russians do...?? They
used a PENCIL.
Case 2:
One of the most memorable case studies
on Japanese management was the case of
the empty soapbox, which happened in one
of Japan's biggest cosmetics companies.
The company received a complaint that a
consumer had bought a soapbox that was
empty. Immediately the authorities
isolated the problem to the assembly
line, which transported all the packaged
boxes of soap to the delivery
department. For some reason, one soapbox
went through the assembly line empty.
Management asked its engineers to solve
the problem. Post-haste, the engineers
worked hard to devise an X-ray machine
with high-resolution monitors manned by
two people to watch all the soapboxes
that passed through the line to make
sure they were not empty. No doubt, they
worked hard and they worked fast but
they spent a whoopee amount to do so.
But when a rank-and-file employee in a
small company was posed with the same
problem, he did not get into
complications of X-rays, etc., but
instead came out with another solution.
He bought a strong industrial electric
fan and pointed it at the assembly line.
He switched the fan on, and as each
soapbox passed the fan, it simply blew
the empty boxes out of the line.
Always look for simple solutions. Devise
the simplest possible solution that
solves the problems. Always focus on
solutions & not on problems.
When NASA began the launch of astronauts
into space, they found out that the pens
wouldn't work at zero gravity (ink won't
flow down to the writing surface). To
solve this problem, it took them one
decade and $12 million.
They developed a pen that worked at zero
gravity, upside down, underwater, in
practically any surface including
crystal and in a temperature range from
below freezing to over 300 degrees C.
And what did the Russians do...?? They
used a PENCIL.
Case 2:
One of the most memorable case studies
on Japanese management was the case of
the empty soapbox, which happened in one
of Japan's biggest cosmetics companies.
The company received a complaint that a
consumer had bought a soapbox that was
empty. Immediately the authorities
isolated the problem to the assembly
line, which transported all the packaged
boxes of soap to the delivery
department. For some reason, one soapbox
went through the assembly line empty.
Management asked its engineers to solve
the problem. Post-haste, the engineers
worked hard to devise an X-ray machine
with high-resolution monitors manned by
two people to watch all the soapboxes
that passed through the line to make
sure they were not empty. No doubt, they
worked hard and they worked fast but
they spent a whoopee amount to do so.
But when a rank-and-file employee in a
small company was posed with the same
problem, he did not get into
complications of X-rays, etc., but
instead came out with another solution.
He bought a strong industrial electric
fan and pointed it at the assembly line.
He switched the fan on, and as each
soapbox passed the fan, it simply blew
the empty boxes out of the line.
Always look for simple solutions. Devise
the simplest possible solution that
solves the problems. Always focus on
solutions & not on problems.
#Biler terbacer, aku rase kan, mender nie sgt menarik.. aku pernah diajar, kalu x silap aku, ketika bersama2 mengerah keringat untuk ke Aceh ari tue, bersama2 delegasi MMU ke Aceh, pada salah satu mesyuarat mingguan, Mr. BIG BOSS, huhu, pernah berpesan, " apa2 jua masalah, kiter kne fikirkan penyelasaian tersebut, bukan fikirkan masalah" aku raser, contoh di atas, merupakan contoh terbaik utk kenyataan tersebut... Thanks 2 my frenz, Yasser Rabbani, coz upload it in Friendster, and i uploaded it here... :)
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